Turnaround, Shipping & Returns

1. Turnaround times

Standard turnaround runs from same day or next day up to 48 hours, or 3 to 7 working days or longer, depending on the product, artwork, finishing, quantity, supplier involvement and production method.

• When turnaround starts: only once payment has cleared, full order details have been supplied, and print-ready artwork has been received and approved. A proof of payment alone does not count as cleared funds.
• Same-day orders: payment must be made and cleared by 09:00, and the proof approved within 1 hour. See our Same-Day Printing Terms.
• Next-day and urgent orders: place them by 10:00 with payment and press-ready artwork. Next-day and two-day orders need proof approval within 2 hours.
• Design work: design requests add at least 24 hours to the timeline.
• Late or incomplete orders: orders that are late, incomplete, unpaid or without approved artwork may only start on the following business day.
• Business days: Monday to Friday, 08:30 to 17:00. Closed on weekends and public holidays. Weekends and public holidays are not production days unless we agree to them in writing.
• Estimates, not guarantees: all turnaround times are estimated completion times. Urgent and rush work is a priority attempt, not a guarantee, and may carry a rush surcharge.
• Longer lead times: special signage, bulk garments, packaging, large-format printing, special finishing, installations and outsourced or custom-manufactured goods may take longer.

2. Collection

We let you know when your order is ready. Collect it from Shop L23, Rivonia Central, Oriental City Rivonia, corner Rivonia Boulevard and 9th Ave, Rivonia, Sandton, 2128 (opposite Newscafe Rivonia), Monday to Friday, 08:30 to 17:00. Closed on weekends and public holidays. Bring your quote, invoice or order number. Your order is released only once payment has cleared in our account.

Please inspect your order when you collect it and report any visible issue straight away, before the goods are used or handed out. Goods left uncollected for 30 days after we notify you may be treated as abandoned.

3. Delivery and shipping

Same-day orders are for collection only. For other orders, delivery and installation can be arranged at an extra cost and are quoted separately.

• Delivery times are estimates only. They can be affected by courier capacity, traffic, weather, strikes, road conditions, incorrect addresses, recipient availability and other third-party delays.
• For delivered orders, the agreed turnaround refers to when the order is ready for dispatch, not the courier’s final delivery time, unless we agree otherwise in writing.
• You are responsible for giving us accurate delivery details, contact numbers, access instructions and recipient information. We are not liable for failed or delayed deliveries caused by incorrect details.
• Unless agreed otherwise in writing, risk passes to you when the goods leave our premises or are handed to a courier, driver, installer or collection agent.
• Lost or damaged shipments: claims can only be made for shipments worth more than R500, and within 30 days of dispatch. We are not responsible for errors, omissions or damage caused by third-party couriers. If a package cannot be delivered because of an incorrect address you supplied, we re-ship it to the corrected address at an extra shipping cost.
• We may complete, deliver or release an order in parts where practical. A delay in one part does not cancel the rest of the order.

4. Artwork and proofs

• Please supply correct, high-resolution, print-ready artwork (PDF, CMYK, correct size, with bleed and margins).
• Colours on screens, phones and digital proofs may differ from the printed result. A colour variation of up to 10% is normal in commercial printing unless paid colour matching has been agreed in writing.
• Once you approve a proof, you accept everything shown on it: wording, spelling, sizing, colours, images, quantities and contact details. Errors in an approved proof are your responsibility.
• Changes after approval may add costs and delay completion.
• The first proof for each order is free. Replacing files after the first proof has been sent costs extra for each replacement: R50 for small items such as business cards, stickers, banners, postcards and tickets; R150 for flyers, letterheads, envelopes and notepads; R300 for booklets, brochures, calendars, catalogues, menus, posters and presentation folders.
• After printing, proofs are kept for a maximum of 3 months and may then be deleted without notice.

5. Content and copyright

• You may only print trademarks, logos and copyrighted material (photos, artwork, text) that you own or have a licence to use.
• We do not print explicit language, pornography, or defamatory, threatening or unlawful content.
• You are fully responsible for all content you supply. We may refuse any job that we believe breaks these rules.

6. Cancellations

• Before production starts: orders may be cancelled subject to a minimum 15% cancellation fee, plus any costs already incurred (artwork, administration, shipping, supplier charges, materials and special procurement).
• After production starts: orders cannot be cancelled without cost once artwork, sourcing, procurement, printing, manufacturing, outsourcing or setup has begun. Printed, branded, customised and personalised products are final sale once production has started, subject to applicable law.

7. Returns: no refunds, we make it right

Everything we make is custom printed or branded for you, so we do not offer refunds. If something is wrong because of us, we fix it: report it within 24 hours and we reprint, replace or correct it at no cost.

8. When we will fix it

An exchange, reprint or correction is offered, at our discretion, when a valid complaint is reported within 24 hours and meets one of these conditions:

• Incorrect product: it does not match your final approved order, for example flyers instead of booklets, or T-shirts with the wrong artwork.
• Defective or damaged items: visibly damaged on delivery or collection and not tampered with, such as torn banners, missing quantities or misprints.
• Our design or print error: a verified error on our side after artwork approval, such as a spelling error introduced by our design team or a colour problem caused during printing.

9. What does not qualify

• Errors in the artwork you supplied (spelling, low-resolution logos)
• Errors in a design or proof you approved (spelling, layout, positioning)
• Delays in collection or delivery beyond our control
• Colour differences between screen and print
• Change of mind after production has started
• Not reading the product description or specifications before buying
• Not liking the design after you approved it
• Wear and tear or misuse after collection or delivery

10. How to request an exchange

• Tell us within 24 hours: email info@samedayprint.co.za or WhatsApp +27 63 132 8088 with your order number, photos of the issue and a clear explanation.
• Bring the product back with your original invoice to Shop L23, Rivonia Central, Oriental City Rivonia, corner Rivonia Boulevard and 9th Ave, Rivonia, Sandton, 2128 (opposite Newscafe Rivonia).
• We inspect and fix it: our quality control team inspects the items within 2 to 3 business days. If the claim qualifies, we reprint, replace or correct the items at no extra cost within 5 to 7 working days of approving the claim, and keep you updated by email or WhatsApp.
• Reprints are collected from our shop unless delivery was arranged in the original order.

11. Final notes

• One correction per complaint: only one correction or reprint is issued per complaint.
• Customer error: if the error is found to be on the customer’s side, no replacement or reprint is offered.
• No cash refunds: all payments are final and non-refundable.
• Partial returns: we do not accept partial returns or returns of unused products after dispatch.
• Service bookings: if you miss a scheduled appointment (for example for vehicle branding or installation), rebooking may cost extra.
• Nothing on this page limits any right you have under the Consumer Protection Act, 2008 that cannot lawfully be excluded.