Collection
- Bring your order number or the email notification
- If someone else is collecting for you, let us know in advance
- Large banners, boards and bulk orders may be bulky, so plan your transport accordingly
Delivery
Delivery options, delivery zones and delivery fees are shown at checkout based on your address and order. Delivery fees are separate from the production price, and the same-day surcharge never applies to delivery.
Production completion and delivery arrival are separate
When we confirm a ready time, that is the time your job is expected to be finished in production. It is not the time the order will arrive at your door. Delivery happens after production is complete, and delivery arrival depends on the delivery option, distance, traffic and the courier or driver schedule.
If you need items in hand by a specific time, collection is often the most predictable option. If you choose delivery for an urgent job, allow for the time between production completion and arrival.
Split fulfilment for mixed-turnaround baskets
If your order includes items with different turnarounds, for example a same-day poster and a standard-turnaround set of booklets, the items will not all be ready at the same time. Where split fulfilment applies, items can be released for collection or delivery as they are completed. Any additional delivery charges for separate deliveries are shown at checkout before you pay.
Checking your order
Inspect your order on collection or delivery. If something is wrong, contact us as soon as possible at info@samedayprint.co.za with your order number and photos, so we can look into it under our returns and reprints policy.
