Frequently Asked Questions
Do I need an account to order or get a quote?
Yes. An account is required to place orders and request quotes. It keeps your quotes, artwork, proofs, invoices and order history together, lets us contact you about your job, and makes reordering much easier.
Will creating an account sign me up for marketing?
No. Marketing is optional and separate. The marketing opt-in at registration is unticked by default, and you can unsubscribe at any time. You will still receive transactional messages about your account, quotes, invoices and orders, because these are needed to provide the service.
Can every product be printed same-day?
No. Same-day is available only for eligible products and only when we accept the job. Same-day production is always subject to product eligibility, stock, capacity, quantity, artwork readiness and finishing, with full payment, usable artwork and approvals received before the configured cutoff.
What is the same-day cutoff?
Cutoffs are set per product and per working day, and the applicable cutoff is shown when you order. Full payment, usable artwork and any required approvals must all be in before that cutoff for a same-day job to be considered.
How much does same-day cost?
Same-day carries a 40% Same-Day Priority Production surcharge, applied once to the eligible printing and production subtotal only. It does not apply to delivery or separate artwork services. VAT, where applicable, and delivery are shown separately.
When will I know my same-day ready time?
A ready time is confirmed after your job has been accepted. Until then, a same-day request is not a commitment. Artwork corrections and late approvals can change the completion time.
What happens if you cannot do my job same-day?
If we cannot accept a same-day job, we offer alternatives such as express or standard turnaround before any surcharge is collected. If we accept a same-day commitment and cannot meet it, we notify you and refund the unearned priority surcharge, plus any other remedy required by law.
Does my same-day ready time include delivery?
No. Production completion and delivery arrival are separate. The ready time is when production is expected to be finished. Delivery takes place after that, and the arrival time depends on the delivery option and route.
How do I pay, and when does production start?
Payment options are shown at checkout. Production starts only once full payment has been received and verified. Some payment methods take longer to verify than others, which matters for same-day jobs because payment must be confirmed before the cutoff.
Why do you verify payments?
We confirm that payment has actually cleared before starting production. This protects both you and us against fraudulent or reversed payments, and it means a job is never started on an unconfirmed payment.
Will I get a proof?
Where a proof applies to your product, we send it for approval before production starts. Please check it carefully for spelling, details, layout and size. We print what you approve.
What file types do you accept?
A print-ready PDF is preferred for most products. Vector files such as AI, EPS or SVG work best for logos, vinyl and clothing, and high-resolution transparent PNG files work well for DTF transfers. See our Artwork Guidelines for bleed, colour and font advice.
Can you help if my artwork is not print-ready?
Ask about artwork help when you request a quote. Artwork services are priced separately and are not included in the production subtotal, so the same-day surcharge does not apply to them. Artwork work can affect when your job can be completed.
Why does my print look different from my screen?
Screens use light (RGB) and printers use ink (CMYK), so very bright screen colours can print slightly more muted. Colour can also vary between materials and printing methods. If colour is critical, tell us when ordering.
Can I collect my order?
Yes. You can collect from [to be confirmed] during our hours: [to be confirmed]. Please wait for your ready notification before travelling.
Do you deliver, and what does it cost?
Delivery options, zones and fees are shown at checkout based on your address and order. Delivery is charged separately from production.
What happens if my basket has same-day and standard items?
Items with different turnarounds may be ready at different times. Where split fulfilment applies, items are released as they are completed, and any additional delivery charges are shown at checkout before you pay.
Will I receive an invoice with VAT details?
Yes. Invoices and other order documents are available in your account. VAT is shown where applicable, and you can add your company details to your account so that they appear on your documents.
Can I get a refund on custom printed items?
Custom printed items are made to your specification, so they generally cannot be returned simply because of a change of mind. If an item is defective or we made an error, we will reprint or offer another appropriate remedy. Errors in artwork that you approved are not our responsibility. See our Privacy, Marketing Preferences and Returns page for details, and note that your rights under applicable law are not affected.
Can I reorder something I printed before?
Yes. Your previous orders are kept in your account, so you can reorder with the same specification and artwork. Current prices and turnaround availability apply to the new order, and same-day reorders are still subject to the usual same-day conditions.
Can I cancel or change an order?
Contact us as soon as possible at info@samedayprint.co.za. Changes and cancellations are usually possible before production starts. Once printing has begun, materials and work already used may not be recoverable. Our general terms explain this in more detail.
